Digital Downloads
All digital downloads will be available for download immediately after the payment screen. We advise you to download the item immediately as download links may change in the future.
Physical Item Dispatch Time
The majority of the orders received are dispatched within 24 hours of us receiving it. We aim to have all orders delivered within two or three working days. Occasionally delays can be caused by products going out of stock; this is unusual and when this does occur our manufacturing and warehousing teams work hard to ensure the delay is kept to an absolute minimum. A large percentage of our orders are dispatched using a national carrier and will require a signature upon delivery.
The remaining smaller orders maybe dispatched using Royal Mail; again a signature maybe required upon delivery. Generally if you have not received your order within five working days please do not hesitate to contact us.
All carriage charges include three elements; packaging, handling and the actual delivery.
Orders to UK Mainland and Northern Ireland = £4.95
Who should I contact if I have a query with the delivery with my order?
If you have a specific query please email us quoting your order reference and our customer services and our team will be more than happy to assist.
If I order more than one item will they be delivered together?
We try wherever possible to deliver orders with multiple items together, however occasionally circumstances can dictate that such orders maybe split over one or more deliveries.
Who will deliver my order?
The majority of orders dispatched will be delivered by a national carrier however occasionally Royal Mail maybe used as our preferred carrier for smaller, less heavy consignments.
Will I need to sign for my order?
Yes, with the majority of deliveries an acceptance of delivery signature will be required by the carrier from the recipient.
When can I expect my order to be dispatched?
We aim to deliver your item(s) within two/three working days. Larger, heavier items such as Mattresses can incur longer dispatch and delivery schedules. We do not dispatch on Saturdays, Sundays or Bank Holidays as our office and warehouse are closed.